Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you request an audit, book a consultation, fill out a contact form, or communicate with us.

• Personal Identification Information: Name, email address, corporate/clinic name, job title, and physical address.
• Communication Data: Phone numbers, mobile numbers, and the content of your messages when you text or call our AI assistants.
• Technical Data: IP addresses, browser types, and usage data collected automatically via cookies to optimize your experience on our Site.

2. How We Use Your Information

We use the data we collect to:

• Provide, operate, and maintain our clinical-grade AI and practice automation systems.
• Deliver requested "Patient Safety Net" audits and operational updates.
• Respond to inquiries, handle customer support requests, and process scheduling updates.
• Ensure technical security, system stability, and compliance with industry regulations.

3. SMS and Mobile Data Consent (A2P 10DLC Compliance)

Neals Med Care LLC utilizes automated conversational text messaging (SMS) to manage client relations, coordinate consultations, and deliver system alerts.

• Consent & Collection: Mobile phone numbers are collected only when a user explicitly opts in by submitting an online form, scheduling a calendar event, or initiating a text conversation.
• Strict No-Sharing Policy: Mobile information, text messaging originator opt-in data, and consent will not be shared with, sold to, or rented to any third parties, affiliates, or partners for marketing or promotional purposes. Your mobile data is treated as strictly confidential.
• Opt-Out Instructions: You may opt out of our text messaging program at any time. To stop receiving text messages, simply reply STOP to any text message sent from our system. Upon receiving your "STOP" request, we will send one final automated confirmation text, and you will receive no further messages.
• Support: For assistance with our messaging platform, reply HELP to any message or contact our support team directly at kneal@nealsmedcare.com. Message and data rates may apply.

4. Data Security & HIPAA Compliance

We implement bank-grade security protocols, including AES-256 military-grade encryption, to ensure a strict "Chain of Trust" for all processed data. While we do not collect Protected Health Information (PHI) directly through our public-facing marketing Site, our backend systems are engineered to exceed federal security standards under HIPAA and 42 CFR Part 2.

5. Third-Party Disclosures

We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third-party service providers who assist us in operating our website and conducting our business, so long as those parties agree to keep this information strictly confidential and secure. This explicitly excludes mobile data consent, as outlined in Section 3.

6. Your Rights and Access

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal data we store about you. To exercise these rights, please contact us using the information provided below.